We are committed to full transparency in every financial transaction. Read this policy carefully to understand your rights and how to submit a refund request.
Policy Overview
This policy governs all refund requests related to ZakiPost subscriptions. We always strive to provide the best possible experience, and if you are not satisfied with the service, we offer you a genuine opportunity to refund your payments according to the clear terms outlined below.
This policy applies to all subscription plans, whether monthly or annual, and to all accepted payment methods on the platform.
Eligibility Conditions for Refund
You are entitled to request a refund if you meet all of the following conditions simultaneously:
🗓️ Time Limit Condition
The refund request must be submitted within 7 calendar days from the start date of the current subscription. Once this period expires, the request will not be accepted regardless of any other reason.
📊 Usage Percentage Condition
Your actual usage of the plan balance must not exceed 30% of the total balance allocated to you for the calculated period. If you exceed this percentage, the refund request will be automatically rejected.
🔄 Subscription Status
The subscription must be in an active state at the time of submitting the request. Expired, previously canceled, or already refunded subscriptions cannot be refunded.
Usage Calculation and Refund Amount
We do not issue full refunds in all cases — instead, we fairly calculate the refund amount based on what you have actually used.
📐 Calculation Mechanism
The refund amount is calculated according to the following formula:
- Determine the price per usage unit = Plan Price ÷ Total Balance
- Calculate the deduction = Number of Used Units × Unit Price
- Refund Amount = Plan Price − Deduction
- The maximum refund will not exceed the actual price paid for the plan
✅ Example: Low Usage
100-point plan for $10 — Used 20 points (20%)
Unit Price = $0.10
Deduction = $2
Refund = $8
❌ Example: High Usage
100-point plan for $10 — Used 40 points (40%)
Usage exceeded 30%
Refund = Rejected
Refunds on Plan Upgrades
If you upgrade your plan — moving from one plan to a higher tier — the policy applies to the series of connected subscriptions, not just the current subscription.
🔗 Subscription Series
When submitting a refund request on an upgraded subscription, the system automatically checks the previous connected subscriptions (up to 10 sequential subscriptions) and includes in the refund every subscription that independently meets the conditions.
⏱️ Time Limit for Previous Subscriptions
Previous subscriptions in the series are subject to the same 7-day condition from the start date of each one individually. They are also subject to the 30% usage condition calculated for the actual period of each subscription.
Cases Where Refunds Are Not Applicable
There are specific cases where a refund request is strictly rejected regardless of any circumstances:
Steps to Submit a Refund Request
The process is designed to be as simple and fast as possible. Follow these steps:
- Log into your ZakiPost Account with the email and password linked to the subscription.
- Go to the Billing and Subscriptions page from your profile menu or settings.
- Find the subscription you want to refund and ensure it is in an Active state and within the 7-day limit.
- Click the "Request Refund" button next to the subscription. The system will display the calculated refund amount before confirmation.
- Review the refund details (amount, currency, payment gateway), then click "Confirm Request" to proceed.
- You will receive a confirmation email containing the refund details and a reference number for tracking.
Contact Support
The support team is available to answer your inquiries about the refund policy or to help you with special cases not adequately covered on this page.
Have a question about your refund?
Our team responds during Egypt working hours (9 AM — 6 PM Cairo Time). We aim to reply to all messages within 24 hours on business days.
📩 Contact Support TeamThis policy is part of ZakiPost's Terms of Service and complements the Privacy Policy. By using the platform, you fully agree to these terms. ZakiPost reserves the right to modify this policy with prior email notification to users.